Returns
As a customer, if you are not 100% satisfied, you can return your order for a refund within seven (7) days of the arrival of the order. Items must be unused and unwashed and in the original packaging with all original tags attached. You are responsible for the packing and postage costs of the item and a 15% return fee will be deducted from the refund to cover processing and restocking fees. Please note that we do not accept returns for hygienic items which include underwear and socks. Please ensure returns are tracked and signed off, we cannot be held responsible for items lost during a return.
If we send you a wrong item, we will take full responsibility and send you a replacement or refund you.
If you have any questions send us an email, we're happy to help: info@loose-riders.com
For returns in Canada, the United States and Mexico please return to the below address:
CO Gerry Shunia
808 E. Calton Rd.
Zip code 78041
Laredo, Texas USA
Phone. 9566068462
For returns in Australia please return to the below address:
CO Tony Holland
Loose Riders Perth
5 Ferndown retreat
6210 Meadow Springs
WA, Australia
For returns in the UK, please return to our warehouse in Germany via the link below:
Clearance Item and Buy 1 Get 2 Return Policy
Please note that our clearance items / Buy 1 Get 2 items are sold at significantly reduced prices and are final sale. This means we do not accept returns, exchanges, or provide refunds for these items once purchased, except under the following conditions: Defective products, Item not as described, item has performance issues.
Free Gift Return Policy
From time to time we include a free item for all orders such as sticker set or keychain. If you're returning a complete order and fail to return the free item you will be charged $5 USD.
Exchanges
We cannot offer direct exchanges. In the event that an item is not right, it must be returned and purchased again in the correct size, colour or model. If we send you a wrong size or item, we will take full responsibility and send you a replacement or refund you.