You can pay by credit card or PayPal. You'll have the option to choose at the checkout page.

Orders placed Monday to Friday before 12.00 will leave the warehouse within the next working day. Weekends and public holidays are not included in the delivery time. All orders are shipped by DHL or UPS.

We aim to process and ship all paid orders within 5 working days.

As soon as the shipment is ready we provide you with a tracking number to the email registered to the account.

Estimated delivery times are:

Worldwide: 3-10 days.

As a customer, if you are not 100% satisfied, you can return your order for a refund within seven (7) days of the arrival of the order. Items must be unused and unwashed and in the original packaging with all original tags attached. You are responsible for the packing and postage costs of the item and a 15% return fee will be deducted from the refund to cover processing and restocking fees. Please note that we do not accept returns for hygienic items which include underwear and socks. Please ensure returns are tracked and signed off, we cannot be held responsible for items lost during a return.

If we send you a wrong item, we will take full responsibility and send you a replacement or refund you.

If you have any questions send us an email, we're happy to help: [email protected]

For returns in Canada, the United States and Mexico please return to the below address:

CO Rodrigo Soto
808 E. Calton Rd.
Zip code 78041
Laredo, Texas USA
Phone. 9566068462

For returns in Australia please return to the below address:

CO Tony Holland
Loose Riders Perth
5 Ferndown retreat
6210 Meadow Springs
WA, Australia

For European countries outside the EU, please return to:

Loose Riders
c/o 3000watt GmbH
Böttcherstraße 7
Bielefeld
33609
Germany

Conditions for returning an item:

If one of your item(s) is damaged during transport or shows any production failures you should contact us within 7 days after you've received your item to tell us about it.
Contact us at: [email protected]

Please note that if we do not hear from you within 7 days after receiving your item(s), we will assume that you are pleased with your item. In that case, the transaction is final.

We use standard European sizing, please refer to the size charts for each individual product.

If you have any questions send us an email, we're happy to help.

Once your returned package is received at our warehouse, please allow 7–10 business days for the refund to be processed. Processing times may vary depending on the volume of returns.

You will receive an email notification as soon as your refund has been issued.

We do not offer direct exchanges. If you'd like a different item, please return your original purchase for a refund following our return policy. Then, place a new order for the item you want.